Privacy Policy
Privacy Policy
HELIOSKIN (“we”, “our” or “the company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and services. The policy complies with the General Data Protection Regulation (GDPR) of the European Union.
1. Data Controller
HELIOSKIN
Business ID: Y-3465342-1
2. What We Collect & Why
We collect only the personal data necessary to provide our services and maintain customer relationships. This includes:
Personal information:
– Name, email address, postal address, phone number, payment details (e.g. credit card number).
Website usage data:
– IP address, device and browser details, and cookies related to website usage (e.g. pages visited, shopping behavior).
Customer service data:
– Messages and inquiries you send to our support team.
Purposes of processing:
– Processing and delivering your orders
– Responding to customer service requests
– Improving our website and services
– Marketing (only with your consent, e.g. newsletters and special offers)
– Fulfilling legal obligations such as tax compliance and fraud prevention
3. Legal Basis for Processing
We process your data based on the following legal grounds:
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Contract: To fulfill a purchase agreement (e.g. process your order)
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Consent: For example, when you agree to receive marketing emails. You may withdraw your consent at any time.
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Legitimate interest: To improve our services and provide customer support
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Legal obligation: To comply with legal requirements
4. Cookies & Tracking
Our website uses cookies and similar technologies. Cookies are small files stored on your device that help improve your browsing experience. We use them to:
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Monitor and analyze website usage
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Enhance user experience and interface
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Deliver targeted marketing and advertising
You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.
5. How We Protect Your Data
We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. This includes secure connections (SSL encryption) and access controls for data handling.
6. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share it in the following cases:
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Service providers: Third-party partners who assist with order processing, shipping, and support services. These parties are contractually bound to use your data only for specified purposes.
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Legal requirements: If necessary to comply with laws, regulations, or legal processes.
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Business transfers: If the company is sold or merged, your personal data may be transferred as part of the transaction.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law. Once data is no longer needed, it is securely deleted or anonymized.
8. Your Rights
You have the right to:
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Access your data: Know what personal data we hold about you
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Correct inaccuracies: Request corrections to incorrect or incomplete information
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Delete your data: Request deletion of your data when no longer necessary
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Restrict processing: In certain cases, you may restrict how your data is processed
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Data portability: Request to transfer your data to another service provider
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Object to processing: In specific situations, object to the processing of your data
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Withdraw consent: Withdraw marketing consent at any time
To exercise these rights, please contact us using the details below.
9. Changes to This Policy
We reserve the right to update this policy as needed. Any changes will be posted on this page and take effect immediately. We recommend reviewing this page regularly to stay informed.
10. Contact Information
If you have any questions about this policy or wish to exercise your rights, please contact us:
HELIOSKIN
Email: asiakaspalvelu@helioskin.fi
Website: www.helioskin.fi